Reference

Clear Legal Terms Before You Join

Clear account rules, local-law eligibility wording, and named contact routes sit at the front of our Legal page so you know what applies before you open an account.

Local-law eligibilityAccount data requestsCookie choicesSecurity contact
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pestabet Clear Legal Terms Before You Join
CONTACT PATHS

Reach Us About Legal Matters

Legal questions move faster when you use the right route first. Our chat team is available 09:00-23:00 WIB for account access questions, while document and data requests should go through email so we can keep a written trail. From mobile, open Account > Help > Legal Contact before sending your request, then include your registered phone number and the date of the issue.

Team online

Live chat

Use live chat from 09:00-23:00 WIB when you need a legal contact path for account access, eligibility wording, or a locked login. We may ask for your registered phone number before discussing records.

Email legal desk

Send written requests to [email protected] when you need data correction, cookie questions, or record access. Include your account ID, payment label such as DANA or QRIS, and the exact change you want checked.

Account path

On mobile or browser, go to Account > Help > Legal Contact to attach screenshots, wallet timestamps, or device details. This path helps us route your case without mixing it with promo or lobby questions.

DATA CARE

How We Handle Your Legal Requests

Your legal request is handled against account records, not guesses. We compare the email, phone number, device session, and wallet trail linked to your account before we change data or discuss access.

Account matching

Before acting on a request, we match your account ID, registered phone number, and recent login session. This prevents another person from changing legal contact details or asking for records linked to your wallet.

Payment record context

DANA, OVO, GoPay, and QRIS entries are stored as wallet events with timestamps and transaction labels. We use them to confirm account activity when a legal question involves balances, requests, or disputed access.

Cookie choices

Cookies support login sessions, device recognition, and language settings. You can clear browser cookies, but doing that may require a fresh login check before we can process legal requests tied to that device.

Security changes

For password, phone, or email changes, open Account > Security and complete the code step. If that fails, send us the device type and last successful login time for manual checking.

Record retention

We retain account, wallet, and support records for operational needs, security checks, and dispute handling. When a record is no longer needed, we aim to remove or reduce it according to applicable rules.

Correction requests

If your name, phone number, or contact email is wrong, write to [email protected] with the account ID and the field to change. We will confirm ownership before updating legal account details.

Legal Questions We Hear Often

You should not need legal wording hidden behind support scripts. We answer common questions about access, data, cookies, and account records here, then route anything specific through the legal contact path. If your case involves a payment timestamp, include whether it was DANA, OVO, GoPay, or QRIS so we can trace the correct record.

Access depends on your local law and is available only where local law permits. When you create an account, we may ask for phone confirmation and device checks before enabling account features.

You can ask us to check your registered phone number, email, account ID, wallet records, login sessions, and support messages. Send the request through Account > Help > Legal Contact or [email protected].

Cookies help link your browser session to the account you are asking about. If you clear them, we may need another login code or device confirmation before discussing account records.

Yes, you can request a correction after we confirm account ownership. Use Account > Security for simple edits, or email [email protected] if your old phone number cannot receive codes.

Yes, wallet entries using DANA, OVO, GoPay, and QRIS form part of your account record. We use timestamps and transaction labels when checking disputes, access questions, or correction requests.

Start with live chat during 09:00-23:00 WIB so we can confirm the account status. If documents or written records are needed, we will route you to [email protected].

We may update this page when account handling, data processing, cookie use, or access wording changes. Check this Legal page before opening an account or sending a new request.

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